Learner Information

This page contains all of the downloadable resources you need, including policy documents and forms, as a learner with The Service Trades College.

Policies and Forms

Pre-enrolment and Enrolment Related Documents

Pre-enrolment and pre-training review policy

Information to be provided by the college to prospective students applying for a course to enable them to make an informed decision, as well as information required from the applicant.


Formal Admission Policy

Completion and acceptance of Enrolment Form.


Fees Policy

General information on fees, fee collection, fee protection etc. For detailed fee information, please refer to Terms and Conditions.


Refunds and Cancellation Policy

Details of the refund policy of the college.


Refund Request Form

This form to be completed if you wish to request a refund.


Induction and Orientation Policy

Inclusions in Induction and Orientation.


Financial Hardship Policy

Support mechanisms for learners experiencing financial hardship.


Financial Hardship Request Form

Should you wish to make a request for special consideration (for financial hardship reasons) with regard to the payment of your student fees, please complete this form. Before completing this form, please read our Financial Hardship Policy.


Safety, Discipline, Codes of Conduct

Learner Safety Policy

Outlines the policies of the college designed to keep all learners safe and protected throughout their training period.


Under 18s Safety Policy

Outlines the strong commitment of the management and staff to the safety of Under 18s.


Learner Discipline Policy

College action in the case of student misconduct.


Learner Code of Conduct

Outlines the behavioural standards required of all learners whilst attending the college.


Under 18 Code of Conduct

Outlines the behavioural standards for the staff, volunteers and board members of the college when dealing with learners under 18.


Alcohol & Drugs Policy

Outlines complete policy of the college in relation to drugs (including legal prescription drugs) and alcohol.


Complaints and Appeals

Complaints and Appeals Policy

Covers the process by which the college handles Complaints and Appeals.


Complaints Form

This form is for formal complaints only. We recommend that if you have an issue, first attempt to resolve it by informal means.


Learner Assessment Appeals Form

Only use this form after you have approached your assessor for a review of your assessment results and, once the review is complete, you are still dissatisfied with the decision.


Appeals Form (Non-Academic)

Use this form to appeal against disciplinary decisions, refunds or other fee decisions, and any other non-assessment decisions made by the college.


Privacy

Privacy Policy

This is the general Privacy Policy of the college.


Detailed Australian Privacy Principles Policy

This policy sets out in detail the general requirements placed on the RTO by each of the 13 Australian Privacy Principles covering how the RTO manages personal information.


Permission to use Images Form

Explains the reasons why the college requests learners to sign this form as well as outlining what the learner is consenting to when they sign the form.


AQF Documents and Student Records

Issuance of AQF Documents

Outlines the basis on which AQF documentation is issued to learners.


Access to Records Request Form

The learner needs to complete this form should they require access to their personal files, copies of assessment results, re-issue of Certificates/Statements of Attainment etc.


Training and Assessment Related Policies

Reasonable Adjustment Policy

Outlines reasonable adjustments which the college will make to assessments where a learner’s special needs have been identified.


National Recognition Policy

Outlines the policy of the college to provide pathways toward national recognition through Credit Transfer, Recognition of Prior Learning and Recognition of Current Competency.


RPL-Credit Transfer Policy

Outlines the evidence required for Recognition of Prior Learning and Credit Transfer and the timeframes for the processes.


Changes to Agreed Services Policy

Outlines how any changes to agreed services and changes to legislation affecting learners are handled by the college and how these changes are notified to learners.


Student Handbook

DOWNLOAD

Terms and Conditions

APPRENTICESHIP TUITION FEES

Tuition fees are the non-government financial contribution to the cost of the training and assessment services provided by the Preferred Qualified Supplier (PQS), Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged student tuition fees of $1.60 per nominal hour, which are subject to change. Tuition fees are invoiced at the commencement of each training block.

Partial exemption

Eligible students will be charged 40 per cent of the tuition fees where the participant falls into one or more of the following exemptions;

  • The participant was or will be under 17 years of age at the end of February in the year in which they undertake training, and the participant is not at school and has not completed year 12.
  • The participant holds a Health Care Card or Pensioner Concession Card issued under Commonwealth law, or is the partner or a dependant of a person who holds a Health Care Card or Pensioner Concession Card, and is named on the card.
  • The participant issues the PQS with an official form under Commonwealth law confirming that the participant, his or her partner or the person of whom the participant is a dependant, is entitled to concessions under a Health Care Card or Pensioner Concession Card.
  • The participant is an Aboriginal or Torres Strait Islander person. Acceptable evidence is as stated on the Training Contract and AVETMISS VET Enrolment Form.
Full exemption

Eligible students will not be changed tuition fees where the participant falls into one or more of the following exemption;

  • Where payment of the student contribution fee would cause extreme financial hardship, then the PQS may waive these fees.
  • The participant is a school-based apprentice or trainee.
  • The participant is undertaking a qualification as part of the Skilling Queenslanders for Work – Work Skills Traineeship program.
  • Commences an apprenticeship/traineeship within 12 months of completing Year 12 (that is, by the end of the calendar year following completion of Year 12.
  • Where credit transfer/national recognition has been applied to a unit of competency (please be aware that the student will still be required to pay tuition fees for units of competencies that have not been granted competent from prior learning).

FEES

Please refer to our fees policy.

The tables below lists the maximum costs per block covering all aspects of training, these fees will be invoiced at the commencement of each block.

CPC32413 – Certificate III in Plumbing
  • $321.60

    Stage 1

  • $121.60

    Stage 2

  • $196.80

    Stage 3

  • $198.40

    Stage 4

  • $188.80

    Stage 5

  • $147.20

    Stage 6

  • $128.00

    Stage 7

  • $96.00

    Stage 8

  • $182.40

    Stage 9

  • $86.40

    Stage 10

  • $1,667.20

    Total

CPC32513 – Certificate III in Plumbing (Mechanical)
  • $321.60

    Stage 1

  • $121.60

    Stage 2

  • $196.80

    Stage 3

  • $198.40

    Stage 4

  • $188.80

    Stage 5

  • $147.20

    Stage 6

  • $60.80

    Stage 7

  • $264.00

    Stage 8

  • $182.40

    Stage 9

  • $86.40

    Stage 10

  • $1,768.00

    Total

CPC32813 – Certificate III in Fire Protection
  • $270.40

    Skills 1

  • $163.20

    Skills 2

  • $73.60

    Skills 3

  • $537.60

    Installation 1

  • $216.00

    Installation 2

  • $403.20

    Test & Service 1

  • $174.40

    Test & Service 2

  • $1,838.40

    Total

CPC32813 – Certificate III in Fire Protection (for Western Australia)
  • $423.72

    Skills 1

  • $283.92

    Skills 2

  • $169.00

    Skills 3

  • $682.50

    Installation 1

  • $533.00

    Installation 2

  • $559.00

    Test & Service 1

  • $299.00

    Test & Service 2

  • $2,950.14

    Total

UEE31011 – Certificate III in Fire Protection Control
  • $420.80

    Stage 1

  • $608.00

    Stage 2

  • $608.00

    Stage 3

  • $1,636.80

    Total

UEE31011 – Certificate III in Fire Protection Control (for Western Australian students)
  • $780.00

    Stage 1

  • $1,228.50

    Stage 2

  • $1,053.00

    Stage 3

  • $3,061.50

    Total


POST TRADE COURSE FEES

All course fees are payable in advance upon enrolment and must be cleared funds in the bank before training services are provided. If course cost is above $1,500 you will only be required to pay $1,500 deposit at enrolment and a payment schedule will be developed for the remaining course fees.

Payment can be received in the form of electronic funds transfer, Visa/MasterCard or cheque made payable to The Service Trades College Australia.

The Service Trades College Australia employs financial management strategies to protect fees paid in advance.


Privacy and Security

YOUR PRIVACY

This is the The Service Trades College website. We are committed to protecting user privacy. We understand that visitors and users of this website are concerned about their privacy, and the confidentiality and security of any information that is provided. Please refer to our full Privacy Policy.

 

INFORMATION COLLECTED ON THE The Service Trades College WEBSITE

Unless you specifically tell us, the The Service Trades College website will never know who you are. We do not use cookies on any area of this site.

When you visit this website our Internet Service Provider’s standard web logs record anonymous information for statistical purposes only, including:

  • The type of browser you are using
  • Your traffic patterns through our site such as:
  • The date and time of your visit to the site
  • The pages you accessed and documents downloaded
  • The previous page you visited prior to accessing our site.
  • The Internet address of the server accessing our site.
  • Access to information collected

No attempt is or will be made to identify your personal details except in the event of an investigation when a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s logs.


YOUR SECURITY

This site does not provide facilities for securely transmitting information across the Internet. We recognise that there can be risks with transmitting information across the Internet.

This site contains links to non-The Service Trades College websites. The Service Trades College is not responsible for the privacy or security practices or the content of such websites. We therefore advise that you read the privacy statement of such websites which collect identifiable personal information.


Please contact The Service Trades College on
(07) 3255 5698 if you have any questions about any of the information on this page.

ServiceTradesCollegeLearner Information