A student or employer is able to cancel a course within 7 days of the enrolment confirmation date (Cooling off period). Upon confirmation of cancellation within the cooling of period, the student or employer is eligible to receive a reimbursement of the full course fee. After the cooling off period has lapsed, the student or employer waives his/her/their right to request a refund.
Further, the College recognises that there may be circumstances whereby students or corporate clients may have to cancel their course/unit of competency/module and where appropriate seek a refund of fees and charges. Clients who wish to cancel a course/unit of competency/module will need to apply for a refund of fees in writing to The Service Trades College Australia by completing a Refund Request Form, stating the reason for the request for refund and where applicable, including evidence to substantiate the claim submitted to College’s General Manager for processing.
The first initial response from the College for these types of requests will be a review of the student’s circumstance with a view to approving an extension of time to finish the course.
The College reserves the right to consider and approve each refund application on a case by case basis in light of each students or employers differing circumstances.
The Service Trades College Australia will refund:
- A full course refund, less $200 administration fee, will be paid if confirmation of cancellation is received 5 days prior to course commencement date. (not applicable for online or via correspondence courses).
- No refund will be paid if confirmation of cancellation is received 1 day prior to course commencement.