Learner Information
This page contains all of the downloadable resources you need, including policy documents and forms, as a learner with The Service Trades College.
Complaints and Appeals, Refunds and Privacy Policies
Complaints and Appeals Policy/Procedure
Covers the process by which the college handles Complaints and Appeals.
Complaints Form
This form is for formal complaints only. We recommend that if you have an issue, first attempt to resolve it by informal means.
Learner Assessment Appeals Form
Only use this form after you have approached your assessor for a review of your assessment results and, once the review is complete, you are still dissatisfied with the decision.
Appeals Form (Non-Academic)
Use this form to appeal against disciplinary decisions, refunds or other fee decisions, and any other non-assessment decisions made by the college.
Australian Privacy Principles
The policy outlines the general requirements placed on the RTO to manage personal information.
Terms and Conditions
APPRENTICESHIP TUITION FEES
The Service Trades College is proud to hold State Government Funding contracts in both Queensland and New South Wales.
NSW: In NSW, apprenticeships are fee free until 30 June 2025 – meaning no upfront training costs for students or employers.
QLD: As a User Choice Skills Assure Supplier with the Department of Employment, Small Business and Training, we are able to provide subsidised training and assessment to eligible Queenslanders. Further information can be found at: Department of Employment, Small Business and Training (desbt.qld.gov.au)
FREE APPRENTICESHIPS are available to eligible apprentices – aged Under 25 or 21 years old.
Student Co-contribution fees may apply @ rate of $1.60 per nominal hour or concessional $0.64 per nominal hour, if ineligible for FREE APPRENTICESHIPS.
Current Course Co-contribution fees (may be payable by Apprentice or Employer)
General Stream Full Fees $1800.00. Concession $534.80
Mechanical Stream Full Fees $2502.40. Concession $710.40
Full fee exemption available upon application. (eg. Financial hardship)
POST TRADE COURSE FEES
All course fees are payable in advance upon enrolment and must be cleared funds in the bank before training services are provided. If course cost is above $1,500 you will only be required to pay $1,500 deposit at enrolment and a payment schedule will be developed for the remaining course fees.
Payment can be received in the form of electronic funds transfer, Visa/MasterCard or cheque made payable to The Service Trades College Australia.
The Service Trades College Australia employs financial management strategies to protect fees paid in advance.
Privacy and Security
YOUR PRIVACY
This is the The Service Trades College website. We are committed to protecting user privacy. We understand that visitors and users of this website are concerned about their privacy, and the confidentiality and security of any information that is provided. Please refer to our full Privacy Policy.
INFORMATION COLLECTED ON THE The Service Trades College WEBSITE
Unless you specifically tell us, the The Service Trades College website will never know who you are. We do not use cookies on any area of this site.
When you visit this website our Internet Service Provider’s standard web logs record anonymous information for statistical purposes only, including:
- The type of browser you are using
- Your traffic patterns through our site such as:
- The date and time of your visit to the site
- The pages you accessed and documents downloaded
- The previous page you visited prior to accessing our site.
- The Internet address of the server accessing our site.
- Access to information collected
No attempt is or will be made to identify your personal details except in the event of an investigation when a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s logs.
YOUR SECURITY
This site does not provide facilities for securely transmitting information across the Internet. We recognise that there can be risks with transmitting information across the Internet.
This site contains links to non-The Service Trades College websites. The Service Trades College is not responsible for the privacy or security practices or the content of such websites. We therefore advise that you read the privacy statement of such websites which collect identifiable personal information.
Please contact The Service Trades College on
1300 222 727 or info@tstca.com.au if you have any questions about any of the information on this page.