Learner Information

This page contains all of the downloadable resources you need, including policy documents and forms, as a learner with The Service Trades College.

Complaints and Appeals

Complaints and Appeals Policy/Procedure

Covers the process by which the college handles Complaints and Appeals.


Complaints Form

This form is for formal complaints only. We recommend that if you have an issue, first attempt to resolve it by informal means.


Learner Assessment Appeals Form

Only use this form after you have approached your assessor for a review of your assessment results and, once the review is complete, you are still dissatisfied with the decision.


Appeals Form (Non-Academic)

Use this form to appeal against disciplinary decisions, refunds or other fee decisions, and any other non-assessment decisions made by the college.


Student Handbook

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Terms and Conditions

APPRENTICESHIP TUITION FEES

Tuition fees are the non-government financial contribution to the cost of the training and assessment services provided by the Preferred Qualified Supplier (PQS), Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged student tuition fees of $1.60 per nominal hour, which are subject to change. Tuition fees are invoiced at the commencement of each training block.

Partial exemption

Eligible students will be charged 40 per cent of the tuition fees where the participant falls into one or more of the following exemptions;

  • The participant was or will be under 17 years of age at the end of February in the year in which they undertake training, and the participant is not at school and has not completed year 12.
  • The participant holds a Health Care Card or Pensioner Concession Card issued under Commonwealth law, or is the partner or a dependant of a person who holds a Health Care Card or Pensioner Concession Card, and is named on the card.
  • The participant issues the PQS with an official form under Commonwealth law confirming that the participant, his or her partner or the person of whom the participant is a dependant, is entitled to concessions under a Health Care Card or Pensioner Concession Card.
  • The participant is an Aboriginal or Torres Strait Islander person. Acceptable evidence is as stated on the Training Contract and AVETMISS VET Enrolment Form.
Full exemption

Eligible students will not be changed tuition fees where the participant falls into one or more of the following exemption;

  • Where payment of the student contribution fee would cause extreme financial hardship, then the PQS may waive these fees.
  • The participant is a school-based apprentice or trainee.
  • The participant is undertaking a qualification as part of the Skilling Queenslanders for Work – Work Skills Traineeship program.
  • The participant is under the age of 21 years at the commencement of their apprenticeship.
  • Where credit transfer/national recognition has been applied to a unit of competency (please be aware that the student will still be required to pay tuition fees for units of competencies that have not been granted competent from prior learning).

FEES

Please refer to our fees policy.

The tables below lists the maximum costs per block covering all aspects of training, these fees will be invoiced at the commencement of each block.

CPC32413 – Certificate III in Plumbing
  • $321.60

    Stage 1

  • $121.60

    Stage 2

  • $196.80

    Stage 3

  • $198.40

    Stage 4

  • $188.80

    Stage 5

  • $147.20

    Stage 6

  • $128.00

    Stage 7

  • $96.00

    Stage 8

  • $182.40

    Stage 9

  • $86.40

    Stage 10

  • $1,667.20

    Total

CPC32513 – Certificate III in Plumbing (Mechanical)
  • $321.60

    Stage 1

  • $121.60

    Stage 2

  • $196.80

    Stage 3

  • $198.40

    Stage 4

  • $188.80

    Stage 5

  • $147.20

    Stage 6

  • $60.80

    Stage 7

  • $264.00

    Stage 8

  • $182.40

    Stage 9

  • $86.40

    Stage 10

  • $1,768.00

    Total

CPC32813 – Certificate III in Fire Protection
  • $270.40

    Skills 1

  • $163.20

    Skills 2

  • $73.60

    Skills 3

  • $537.60

    Installation 1

  • $216.00

    Installation 2

  • $403.20

    Test & Service 1

  • $174.40

    Test & Service 2

  • $1,838.40

    Total

CPC32813 – Certificate III in Fire Protection (for Western Australia)
  • $423.72

    Skills 1

  • $283.92

    Skills 2

  • $169.00

    Skills 3

  • $682.50

    Installation 1

  • $533.00

    Installation 2

  • $559.00

    Test & Service 1

  • $299.00

    Test & Service 2

  • $2,950.14

    Total

UEE31011 – Certificate III in Fire Protection Control
  • $420.80

    Stage 1

  • $608.00

    Stage 2

  • $608.00

    Stage 3

  • $1,636.80

    Total

UEE31011 – Certificate III in Fire Protection Control (for Western Australian students)
  • $780.00

    Stage 1

  • $1,228.50

    Stage 2

  • $1,053.00

    Stage 3

  • $3,061.50

    Total


POST TRADE COURSE FEES

All course fees are payable in advance upon enrolment and must be cleared funds in the bank before training services are provided. If course cost is above $1,500 you will only be required to pay $1,500 deposit at enrolment and a payment schedule will be developed for the remaining course fees.

Payment can be received in the form of electronic funds transfer, Visa/MasterCard or cheque made payable to The Service Trades College Australia.

The Service Trades College Australia employs financial management strategies to protect fees paid in advance.


Privacy and Security

YOUR PRIVACY

This is the The Service Trades College website. We are committed to protecting user privacy. We understand that visitors and users of this website are concerned about their privacy, and the confidentiality and security of any information that is provided. Please refer to our full Privacy Policy.

 

INFORMATION COLLECTED ON THE The Service Trades College WEBSITE

Unless you specifically tell us, the The Service Trades College website will never know who you are. We do not use cookies on any area of this site.

When you visit this website our Internet Service Provider’s standard web logs record anonymous information for statistical purposes only, including:

  • The type of browser you are using
  • Your traffic patterns through our site such as:
  • The date and time of your visit to the site
  • The pages you accessed and documents downloaded
  • The previous page you visited prior to accessing our site.
  • The Internet address of the server accessing our site.
  • Access to information collected

No attempt is or will be made to identify your personal details except in the event of an investigation when a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s logs.


YOUR SECURITY

This site does not provide facilities for securely transmitting information across the Internet. We recognise that there can be risks with transmitting information across the Internet.

This site contains links to non-The Service Trades College websites. The Service Trades College is not responsible for the privacy or security practices or the content of such websites. We therefore advise that you read the privacy statement of such websites which collect identifiable personal information.


Please contact The Service Trades College on
(07) 3255 5698 if you have any questions about any of the information on this page.

ServiceTradesCollegeLearner Information