Learner Information

This page contains all of the downloadable resources you need, including policy documents and forms, as a learner with The Service Trades College.

Complaints and Appeals, Refunds and Privacy Policies

Complaints and Appeals Policy/Procedure

Covers the process by which the college handles Complaints and Appeals.


Complaints Form

This form is for formal complaints only. We recommend that if you have an issue, first attempt to resolve it by informal means.


Learner Assessment Appeals Form

Only use this form after you have approached your assessor for a review of your assessment results and, once the review is complete, you are still dissatisfied with the decision.


Appeals Form (Non-Academic)

Use this form to appeal against disciplinary decisions, refunds or other fee decisions, and any other non-assessment decisions made by the college.


Refunds and Cancellation Policy

Outlines STC Refunds and Cancellation Policy


Refund Request Form

Use this form when requesting a refund


Privacy Policy

Download the STC Privacy Policy


Australian Privacy Principles

The policy outlines the general requirements placed on the RTO to manage personal information.


Student Handbook

DOWNLOAD

Terms and Conditions

APPRENTICESHIP TUITION FEES

The Service Trades College is proud to hold State Government Funding contracts in both Queensland and New South Wales.

NSW: In NSW, apprenticeships are fee free until 30 June 2025 – meaning no upfront training costs for students or employers.

QLD: As a User Choice Skills Assure Supplier with the Department of Employment, Small Business and Training, we are able to provide subsidised training and assessment to eligible Queenslanders. Further information can be found at: Department of Employment, Small Business and Training (desbt.qld.gov.au)

FREE APPRENTICESHIPS are available to eligible apprentices – aged Under 25 or 21 years old.

Student Co-contribution fees may apply @ rate of $1.60 per nominal hour or concessional $0.64 per nominal hour, if ineligible for FREE APPRENTICESHIPS.

Current Course Co-contribution fees (may be payable by Apprentice or Employer)
Full Fees $1803.20 Concession $721.28

Full fee exemption available upon application. (eg. Financial hardship)

Partial exemption

Eligible students will be charged 40 per cent of the tuition fees where the participant falls into one or more of the following exemptions;

  • The participant was or will be under 17 years of age at the end of February in the year in which they undertake training, and the participant is not at school and has not completed year 12.
  • The participant holds a Health Care Card or Pensioner Concession Card issued under Commonwealth law, or is the partner or a dependant of a person who holds a Health Care Card or Pensioner Concession Card, and is named on the card.
  • The participant issues the Skills Assure Supplier with an official form under Commonwealth law confirming that the participant, his or her partner or the person of whom the participant is a dependant, is entitled to concessions under a Health Care Card or Pensioner Concession Card.
  • The participant is an Aboriginal or Torres Strait Islander person. Acceptable evidence is as stated on the Training Contract and AVETMISS VET Enrolment Form.
Full exemption

Eligible students will not be changed tuition fees where the participant falls into one or more of the following exemption;

  • Where payment of the student contribution fee would cause extreme financial hardship, then the Skills Assure Supplier may waive these fees.
  • The participant is a school-based apprentice or trainee.
  • The participant is undertaking a qualification as part of the Skilling Queenslanders for Work – Work Skills Traineeship program.
  • The participant is under the age of 25 years at the commencement of their apprenticeship.
  • Where credit transfer/national recognition has been applied to a unit of competency (please be aware that the student will still be required to pay tuition fees for units of competencies that have not been granted competent from prior learning).

FEES

The tables below lists the maximum costs per block covering all aspects of training, these fees will be invoiced at the commencement of each block.

CPC32420 – Certificate III in Plumbing
  • $321.60

    Stage 1

  • $121.60

    Stage 2

  • $196.80

    Stage 3

  • $198.40

    Stage 4

  • $188.80

    Stage 5

  • $147.20

    Stage 6

  • $128.00

    Stage 7

  • $96.00

    Stage 8

  • $182.40

    Stage 9

  • $86.40

    Stage 10

  • $1,667.20

    Total

CPC32420 – Certificate III in Plumbing (Mechanical)
  • $321.60

    Stage 1

  • $121.60

    Stage 2

  • $196.80

    Stage 3

  • $198.40

    Stage 4

  • $188.80

    Stage 5

  • $147.20

    Stage 6

  • $60.80

    Stage 7

  • $264.00

    Stage 8

  • $182.40

    Stage 9

  • $86.40

    Stage 10

  • $1,768.00

    Total


POST TRADE COURSE FEES

All course fees are payable in advance upon enrolment and must be cleared funds in the bank before training services are provided. If course cost is above $1,500 you will only be required to pay $1,500 deposit at enrolment and a payment schedule will be developed for the remaining course fees.

Payment can be received in the form of electronic funds transfer, Visa/MasterCard or cheque made payable to The Service Trades College Australia.

The Service Trades College Australia employs financial management strategies to protect fees paid in advance.


Privacy and Security

YOUR PRIVACY

This is the The Service Trades College website. We are committed to protecting user privacy. We understand that visitors and users of this website are concerned about their privacy, and the confidentiality and security of any information that is provided. Please refer to our full Privacy Policy.

 

INFORMATION COLLECTED ON THE The Service Trades College WEBSITE

Unless you specifically tell us, the The Service Trades College website will never know who you are. We do not use cookies on any area of this site.

When you visit this website our Internet Service Provider’s standard web logs record anonymous information for statistical purposes only, including:

  • The type of browser you are using
  • Your traffic patterns through our site such as:
  • The date and time of your visit to the site
  • The pages you accessed and documents downloaded
  • The previous page you visited prior to accessing our site.
  • The Internet address of the server accessing our site.
  • Access to information collected

No attempt is or will be made to identify your personal details except in the event of an investigation when a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s logs.


YOUR SECURITY

This site does not provide facilities for securely transmitting information across the Internet. We recognise that there can be risks with transmitting information across the Internet.

This site contains links to non-The Service Trades College websites. The Service Trades College is not responsible for the privacy or security practices or the content of such websites. We therefore advise that you read the privacy statement of such websites which collect identifiable personal information.


Please contact The Service Trades College on
1300 222 727 or info@tstca.com.au if you have any questions about any of the information on this page.

ServiceTradesCollegeLearner Information